-Q What is the payment terms?
-Q How long is the delivery date?(After getting the deposit)
A:Delivery time is 5-7 working days for standard machine models,please confirm with us before payment.
-Q How about the shipping
ways? A:By sea or by air
-Q Is on site training is available ?
A: Yes, we could provide training in our factory or at your workshop after machine arrival.
-Q Where is your factory located? How can I visit there?
A:Jinan City, Shandong Province, China, about 2hours train from Beijing and Shanghai. -Q Can I arrange sample for cutting test? A:Yes, always welcome.
-Q How about your laser machine package?
A: Standard export wood package with free fumigation
-Q How about the quality guarantee period?
A:5 Years for whole machine
-Q How can you guarantee the production quality ?
A:We have 15years experience of QC team; strictly quality control system in our production process.
-Q: How to install and run the machine?
A: Our technician have installed the machine before shipping. For some small parts installation, we will send detail training video, user’s manual along with the machine. 95%
customers can learn by themselves.